Dealer Terms and Conditions

By placing an order through the SGI B2B Dealer Portal, dealers acknowledge and agree to the following Terms & Conditions.

1. Order Verification & Delivery Discrepancies

Dealers are requested to carefully inspect all orders upon delivery to ensure that the products, quantities, sizes, colours and models received are correct.

Any shortages, incorrect items, shipping damage or delivery discrepancies should be reported to SGI within 24 hours of receiving the goods.

Claims reported after this period will be reviewed on a case-by-case basis, subject to applicable law.

2. Returns & Exchanges

As SGI supplies products to approved dealers at preferential wholesale pricing, we encourage dealers to carefully review their orders before confirming their purchases.

While wholesale orders are generally considered final, SGI understands that exceptional circumstances may arise and will consider return or exchange requests on a case-by-case basis.

Any return or exchange must receive prior approval from SGI Head Office. Products approved for return must be unused, in their original packaging and in a resaleable condition.

Requests involving manufacturing defects, warranty concerns or incorrectly supplied products will be handled in accordance with SGI's warranty procedures and applicable law.

3. Payment Terms

All invoices must be settled in accordance with the agreed payment terms and due dates specified on the dealer's account or invoice.

SGI reserves the right to temporarily suspend credit facilities, place overdue accounts on hold or withhold further orders until outstanding balances have been settled.

4. Dealer Pricing & Account Approval

Wholesale pricing is exclusively available to approved SGI dealers.

Dealer pricing and discount structures are determined by SGI and may be reviewed or adjusted from time to time.

SGI reserves the right to approve, suspend or terminate dealer accounts in accordance with the applicable dealer agreement.

5. Order Acceptance & Product Availability

All orders are subject to stock availability and acceptance by SGI.

In the event of stock shortages, unavailable products or order discrepancies, SGI will endeavour to notify the dealer and arrange a suitable resolution before dispatch.

6. General Conditions

By placing an order, dealers acknowledge that they have read, understood and accepted these Terms & Conditions.

SGI reserves the right to update these terms from time to time. Any amendments will apply to future orders once communicated or published.

Nothing in these Terms & Conditions limits or excludes rights that cannot lawfully be excluded under applicable South African legislation.